Shipping policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In the event of high order volume or unexpected delays, processing times may take longer.

Domestic & International Shipping

We currently ship orders from Brussels, Belgium to customers within Belgium, the European Union, and selected international destinations.

Shipping charges for your order will be calculated and displayed at checkout. Customs duties, taxes, and import fees may apply to international orders and are the responsibility of the customer.

Estimated Delivery Times

Belgium: 1–3 business days
EU Countries: 3–7 business days
International: 7–21 business days

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number that you can use to check the status of your delivery. Please allow 24–48 hours for tracking information to become available.

Lost or Damaged Packages

ZT 1 Projects SRL (operating under the brand ZETTO AEK) is not liable for lost or damaged packages once they are handed over to the shipping carrier. If your order arrives damaged, please contact us immediately at info@zettoaek.be with your order number and photos of the item and packaging. We will work with the carrier to resolve the issue if possible.

Wrong Address Disclaimer

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Returns & Exchanges

For details about returning your order, please refer to our [Refund Policy].

Contact

For questions regarding shipping, please contact us at info@zettoaek.be.

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About Us

ZETTO AEK is the symbol of the journey from zero to one.

The name carries the vision of its creator, ZT 1 Projects

ZETTO (Z → T → O) stands for “zero to one”

ZETTO

ZETTO AEK is the symbol of the journey from zero to one.

The name carries the vision of its creator, ZT 1 Projects

ZETTO (Z → T → O) stands for “zero to one”

AEK

AEKrepresents the three values at the core of our brand:Attainable. Earthwise. Keen.

Attainable. Style should not be a privilege but an accessible standard. That is why we source our fabrics from the world’s finest mills and pair them with meticulous craftsmanship. By keeping our margins fair, we make premium quality attainable for every professional who values sharp, modern looks without compromise.

Earthwise. Fashion must do more than follow trends; it must take responsibility. As ZETTO AEK grows, we pledge to remain mindful of our planet and the challenges it faces, supporting initiatives driven by science, innovation, and collective wisdom. Because style should never come at the expense of our shared future.

Keen. For us, quality is not optional; it is the foundation. From the cut of a suit to the stitching of a button, every detail is executed with precision. We refuse to sell anything that does not meet our standards. Keen craftsmanship ensures that what you wear is not only stylish but also built to last.

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Shipping policy

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